ARTICLE 1 – PARTIES
1.1. SELLER:
Company Name: Cymbalmarket.comE-mail: info@cymbalmarket.com
1.2. BUYER:
Name/Surname/Company Name:Address:Phone:Email:
ARTICLE 2 – SUBJECT
The subject of this agreement is to determine the rights and obligations of the parties regarding the sale and delivery of the product specified below, ordered electronically by the BUYER on the website cymbalmarket.com, in accordance with the provisions of the Consumer Protection Law No. 6502.
ARTICLE 3 – PRODUCT, PAYMENT, AND DELIVERY INFORMATION
3.1 – Name, quantity, price including VAT, payment method, and basic characteristics of the product or service subject to the contract:
Product Name and Basic Features
Quantity
Sales Price (Total in TRY, including VAT)
Installment Price (Total, including VAT)
3.2 – Payment Method: (Please read the explanations below)
The installment number for the total order amount to be forwarded to your bank is stated in the section above.
Your bank may apply a higher number of installments or offer installment postponement services as part of campaigns. Such campaigns are at the discretion of your bank, and if our company is informed, we provide details on our website.
The total order amount will be reflected on your credit card statement in installments based on your bank’s billing cycle. The bank may not distribute installment amounts evenly over months due to rounding differences.
Since installment sales are only available for credit cards issued by banks, the BUYER agrees, declares, and undertakes that they will confirm the relevant interest rates and default interest from their bank, and that interest and default interest provisions will be applied according to the credit card agreement between the BUYER and the bank, in accordance with the applicable legislation.
3.3 – Refund Procedure:
A) Refund Procedure for Credit Card Payments
If the BUYER exercises their right of withdrawal or if the ordered product cannot be supplied for various reasons, or if a refund is granted based on arbitration committee decisions, the refund procedure for credit card payments is as follows:
If the BUYER purchased the product in installments, the bank refunds the payment in installments. After the SELLER pays the full amount to the bank, the refund is processed in installments to prevent any party from being disadvantaged. If the refund date does not coincide with the billing cycle, one refund installment will appear each month until the total paid amount has been refunded.
The SELLER cannot provide a cash refund due to its agreement with the bank. The refund will be processed through the payment software, and the SELLER is obligated to transfer the relevant amount to the bank either in cash or by offsetting.
B) Refund Procedure for Cash on Delivery/Bank Transfer/EFT Payments
For refunds made via cash on delivery or bank transfer/EFT, the consumer’s bank account details will be requested, and the refund will be made to the specified account (which must be under the invoice recipient’s or registered member’s name).
C) Non-Refundable Products
Opened original packaging (sealed or vacuum-packed) products, assembled products (piano, drum, etc.), and products that pose hygiene risks (headphones, microphones, etc.) cannot be returned unless they are defective.
Wind instruments cannot be returned due to hygiene reasons (except for warranty replacement).
If protective films are removed from products such as electric guitars, pickguards, or pickups, returns are not accepted.
Products that become defective after use are only eligible for return after three occurrences of the defect, as specified in consumer law.
Returns will not be accepted if the original packaging is damaged, if a shipping label is attached directly to the box, or if packing tape is applied directly to the box.
The BUYER agrees and undertakes that they have read and accepted this procedure when placing an order on www.cymbalmarket.com.
3.4 – Delivery Method and Address:
Delivery Address:Recipient:Invoice Address:
Packaging, shipping, and delivery costs will be covered by the SELLER for orders of 100 TRY or more. For orders below 100 TRY, the shipping fee of 9 TRY will be paid by the BUYER and added to the total order amount. Delivery will be made by the contracted shipping company to the address specified by the BUYER. If the BUYER is not present at the address at the time of delivery, the SELLER will be deemed to have fulfilled its obligation. The SELLER is not responsible for delays or failures in delivery due to the BUYER’s absence.
The SELLER is responsible for ensuring that the product is delivered in a complete, undamaged state, in accordance with the specified qualities, and with any applicable warranty documents and user manuals.
ARTICLE 4 – RIGHT OF WITHDRAWAL
The consumer (BUYER) has the right to withdraw from the contract within 14 days without any justification or penalty. The withdrawal period starts from the day the service contract is established or, in the case of product delivery, from the day the consumer or a designated third party receives the product.
The consumer cannot exercise the right of withdrawal for the following contracts:
Contracts for goods or services subject to price fluctuations beyond the control of the SELLER.
Customized or made-to-order products.
Perishable goods or those with an expiration date.
Sealed goods that are unsuitable for return due to health or hygiene reasons once unsealed.
Goods that become inseparably mixed with other products after delivery.
Digital content and software where the packaging is unsealed.
Newspapers, magazines, and similar publications, except for subscription agreements.
Services related to accommodation, transportation, car rentals, food and beverage supply, or leisure activities for a specific date or period.
Instantaneously delivered electronic services or non-physical goods.
Services that begin with the consumer’s approval before the withdrawal period expires.
ARTICLE 5 – GENERAL TERMS
5.1 – The BUYER declares that they have read and acknowledged the preliminary information about the product on www.cymbalmarket.com.
5.2 – The product will be delivered within 30 days from the contract date, and the SELLER is responsible until delivery.
5.3 – If the product is to be delivered to another person/entity, the SELLER is not responsible if they refuse the delivery.
5.4 – The SELLER ensures the product is delivered complete, intact, and with necessary documents.
5.5 – The SELLER is released from obligations if payment is not made or canceled in bank records.
5.6 – If unauthorized transactions cause a payment reversal, the BUYER must return the product.
5.7 – Defective or warranty-covered items can be sent to the SELLER for repair, with shipping costs covered by the SELLER.
ARTICLE 6 – DISPUTE RESOLUTION
For disputes arising from this agreement, the Consumer Arbitration Committee or Consumer Court at the BUYER’s residence or transaction location will be authorized, subject to the financial limits set annually by the Ministry of Trade.
